Returns & Exchanges

Due to the exclusive nature of our £10 sale, we offer a 14-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings and pierced jewelry are non-returnable unless faulty.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Package Your Items

Securely pack your jewelry in its original Bohomoon pouch or box to ensure it remains protected during transit.

3

Ship the Parcel

Download your prepaid shipping label from the portal and drop your package off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse team inspects your return, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing